CVE-2026-56723
HIGH
7,1
Source: [email protected]
Attack Vector: network
Attack Complexity: low
Privileges Required: low
User Interaction: none
Confidentiality: N/A
Integrity: N/A
Availability: N/A
Description
AI Translation Available
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, a customer who can view a ticket cannot see internal ticket articles through the article listing API. However, the same customer can directly request an attachment belonging to an internal article via the attachment download endpoint, bypassing article-level authorization. This results in an inconsistency: The article listing hides internal articles from customers. The attachment download only checks the parent ticket, not the article, so the same customer can download the attachment directly. This issue is fixed in version 7.0.2.
863
Incorrect Authorization
IncompleteCommon Consequences
Security Scopes Affected:
Confidentiality
Integrity
Access Control
Availability
Potential Impacts:
Read Application Data
Read Files Or Directories
Modify Application Data
Modify Files Or Directories
Gain Privileges Or Assume Identity
Bypass Protection Mechanism
Execute Unauthorized Code Or Commands
Dos: Crash, Exit, Or Restart
Dos: Resource Consumption (Cpu)
Dos: Resource Consumption (Memory)
Dos: Resource Consumption (Other)
Applicable Platforms
Technologies:
Web Server, Database Server, Not Technology-Specific
https://github.com/zammad/zammad/commit/e661d00efb3d2c4ef4af3a36ce79d7c724323f97
https://github.com/zammad/zammad/releases/tag/7.0.2
https://github.com/zammad/zammad/security/advisories/GHSA-374g-4f73-g7m7