CVE-2026-84464
HIGH
7,1
Source: [email protected]
Attack Vector: network
Attack Complexity: low
Privileges Required: low
User Interaction: none
Confidentiality: N/A
Integrity: N/A
Availability: N/A
Description
AI Translation Available
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2.
200
Exposure of Sensitive Information to an Unauthorized Actor
DraftCommon Consequences
Security Scopes Affected:
Confidentiality
Potential Impacts:
Read Application Data
Applicable Platforms
Technologies:
Not Technology-Specific, Web Based, Mobile
639
Authorization Bypass Through User-Controlled Key
IncompleteCommon Consequences
Security Scopes Affected:
Access Control
Potential Impacts:
Bypass Protection Mechanism
Gain Privileges Or Assume Identity
Applicable Platforms
All platforms may be affected
863
Incorrect Authorization
IncompleteCommon Consequences
Security Scopes Affected:
Confidentiality
Integrity
Access Control
Availability
Potential Impacts:
Read Application Data
Read Files Or Directories
Modify Application Data
Modify Files Or Directories
Gain Privileges Or Assume Identity
Bypass Protection Mechanism
Execute Unauthorized Code Or Commands
Dos: Crash, Exit, Or Restart
Dos: Resource Consumption (Cpu)
Dos: Resource Consumption (Memory)
Dos: Resource Consumption (Other)
Applicable Platforms
Technologies:
Web Server, Database Server, Not Technology-Specific
https://github.com/zammad/zammad/commit/34bdf46273adbea03821ac7157c8beaacde03a4b
https://github.com/zammad/zammad/security/advisories/GHSA-jvm2-cr58-4qxp