CVE-2017-16921

Published: Dic 08, 2017 Last Modified: Apr 20, 2025
ExploitDB:
Other exploit source:
Google Dorks:
HIGH 8,8
Source: [email protected]
Attack Vector: network
Attack Complexity: low
Privileges Required: low
User Interaction: none
Scope: unchanged
Confidentiality: high
Integrity: high
Availability: high
HIGH 9,0
Source: [email protected]
Access Vector: network
Access Complexity: low
Authentication: single
Confidentiality: complete
Integrity: complete
Availability: complete

Description

AI Translation Available

In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.

EPSS (Exploit Prediction Scoring System)

Trend Analysis

EPSS (Exploit Prediction Scoring System)

Prevede la probabilità di sfruttamento basata su intelligence sulle minacce e sulle caratteristiche della vulnerabilità.

EPSS Score
0,3387
Percentile
1,0th
Updated

EPSS Score Trend (Last 91 Days)

78

Improper Neutralization of Special Elements used in an OS Command ('OS Command Injection')

Stable
Abstraction: Base Structure: Simple
Common Consequences
Security Scopes Affected:
Confidentiality Integrity Availability Non-Repudiation
Potential Impacts:
Execute Unauthorized Code Or Commands Dos: Crash, Exit, Or Restart Read Files Or Directories Modify Files Or Directories Read Application Data Modify Application Data Hide Activities
Applicable Platforms
Technologies: AI/ML, Not Technology-Specific, Web Server
Likelihood of Exploit: High
View CWE Details
Exploit

OTRS 5.0.x/6.0.x - Remote Command Execution (1)

OTRS 5.0.x/6.0.x - Remote Command Execution (1)

Author: Bæln0rn Published:
View Exploit Code →
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.15
cpe:2.3:a:otrs:otrs:5.0.15:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.4
cpe:2.3:a:otrs:otrs:5.0.4:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.5
cpe:2.3:a:otrs:otrs:5.0.5:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.8
cpe:2.3:a:otrs:otrs:5.0.8:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.17
cpe:2.3:a:otrs:otrs:5.0.17:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.22
cpe:2.3:a:otrs:otrs:5.0.22:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.16
cpe:2.3:a:otrs:otrs:4.0.16:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.15
cpe:2.3:a:otrs:otrs:4.0.15:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.20
cpe:2.3:a:otrs:otrs:5.0.20:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.22
cpe:2.3:a:otrs:otrs:4.0.22:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.2
cpe:2.3:a:otrs:otrs:5.0.2:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.11
cpe:2.3:a:otrs:otrs:4.0.11:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Operating System

Debian Linux by Debian

Product Information
Vendor Debian
Product Debian Linux
Version 7.0
cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.9
cpe:2.3:a:otrs:otrs:5.0.9:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 6.0.1
cpe:2.3:a:otrs:otrs:6.0.1:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.12
cpe:2.3:a:otrs:otrs:5.0.12:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.16
cpe:2.3:a:otrs:otrs:5.0.16:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 6.0.0
cpe:2.3:a:otrs:otrs:6.0.0:beta3:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 6.0.0
cpe:2.3:a:otrs:otrs:6.0.0:beta5:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 6.0.0
cpe:2.3:a:otrs:otrs:6.0.0:beta1:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.24
cpe:2.3:a:otrs:otrs:5.0.24:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.0
cpe:2.3:a:otrs:otrs:5.0.0:beta5:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.7
cpe:2.3:a:otrs:otrs:4.0.7:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.14
cpe:2.3:a:otrs:otrs:4.0.14:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.23
cpe:2.3:a:otrs:otrs:5.0.23:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.7
cpe:2.3:a:otrs:otrs:5.0.7:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.6
cpe:2.3:a:otrs:otrs:4.0.6:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.11
cpe:2.3:a:otrs:otrs:5.0.11:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.3
cpe:2.3:a:otrs:otrs:4.0.3:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 6.0.0
cpe:2.3:a:otrs:otrs:6.0.0:rc1:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.19
cpe:2.3:a:otrs:otrs:5.0.19:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.21
cpe:2.3:a:otrs:otrs:4.0.21:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.25
cpe:2.3:a:otrs:otrs:4.0.25:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 6.0.0
cpe:2.3:a:otrs:otrs:6.0.0:beta4:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.10
cpe:2.3:a:otrs:otrs:5.0.10:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.10
cpe:2.3:a:otrs:otrs:4.0.10:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.3
cpe:2.3:a:otrs:otrs:5.0.3:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.4
cpe:2.3:a:otrs:otrs:4.0.4:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.0
cpe:2.3:a:otrs:otrs:5.0.0:rc1:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.6
cpe:2.3:a:otrs:otrs:5.0.6:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.2
cpe:2.3:a:otrs:otrs:4.0.2:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.0
cpe:2.3:a:otrs:otrs:5.0.0:alpha1:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.24
cpe:2.3:a:otrs:otrs:4.0.24:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.18
cpe:2.3:a:otrs:otrs:4.0.18:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.20
cpe:2.3:a:otrs:otrs:4.0.20:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.0
cpe:2.3:a:otrs:otrs:5.0.0:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.23
cpe:2.3:a:otrs:otrs:4.0.23:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.14
cpe:2.3:a:otrs:otrs:5.0.14:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.1
cpe:2.3:a:otrs:otrs:5.0.1:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.21
cpe:2.3:a:otrs:otrs:5.0.21:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 6.0.0
cpe:2.3:a:otrs:otrs:6.0.0:alpha1:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Operating System

Debian Linux by Debian

Product Information
Vendor Debian
Product Debian Linux
Version 8.0
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.17
cpe:2.3:a:otrs:otrs:4.0.17:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.12
cpe:2.3:a:otrs:otrs:4.0.12:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.0
cpe:2.3:a:otrs:otrs:5.0.0:beta3:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.26
cpe:2.3:a:otrs:otrs:4.0.26:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.0
cpe:2.3:a:otrs:otrs:5.0.0:beta1:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.8
cpe:2.3:a:otrs:otrs:4.0.8:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.5
cpe:2.3:a:otrs:otrs:4.0.5:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.1
cpe:2.3:a:otrs:otrs:4.0.1:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.19
cpe:2.3:a:otrs:otrs:4.0.19:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.0
cpe:2.3:a:otrs:otrs:5.0.0:beta4:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.13
cpe:2.3:a:otrs:otrs:4.0.13:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.18
cpe:2.3:a:otrs:otrs:5.0.18:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 4.0.9
cpe:2.3:a:otrs:otrs:4.0.9:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 6.0.0
cpe:2.3:a:otrs:otrs:6.0.0:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.0
cpe:2.3:a:otrs:otrs:5.0.0:beta2:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Operating System

Debian Linux by Debian

Product Information
Vendor Debian
Product Debian Linux
Version 9.0
cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 5.0.13
cpe:2.3:a:otrs:otrs:5.0.13:*:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
Application

Otrs by Otrs

Product Information
Vendor Otrs
Product Otrs
Version 6.0.0
cpe:2.3:a:otrs:otrs:6.0.0:beta2:*:*:*:*:*:*
Common Platform Enumeration - Standardized vulnerability identification
http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remo…
http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution…
https://lists.debian.org/debian-lts-announce/2017/12/msg000…
Mailing List Third Party Advisory
https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
https://www.debian.org/security/2017/dsa-4066
Mailing List Third Party Advisory
https://www.debian.org/security/2017/dsa-4066
https://www.exploit-db.com/exploits/43853/
Exploit Third Party Advisory VDB Entry
https://www.exploit-db.com/exploits/43853/
https://www.otrs.com/security-advisory-2017-09-security-upd…
Issue Tracking Patch Vendor Advisory
https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/
http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remo…
http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution…
https://lists.debian.org/debian-lts-announce/2017/12/msg000…
Mailing List Third Party Advisory
https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
https://www.debian.org/security/2017/dsa-4066
Mailing List Third Party Advisory
https://www.debian.org/security/2017/dsa-4066
https://www.exploit-db.com/exploits/43853/
Exploit Third Party Advisory VDB Entry
https://www.exploit-db.com/exploits/43853/
https://www.otrs.com/security-advisory-2017-09-security-upd…
Issue Tracking Patch Vendor Advisory
https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/